*{box-sizing:border-box}html,body{margin:0;height:100%;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI","PingFang SC","Microsoft YaHei",sans-serif;color:#222;background:#f5f6f8}button,input,textarea{font:inherit}.hidden{display:none!important}.login-view{min-height:100%;display:grid;place-items:center;background:radial-gradient(circle at 20% 10%,#dce5ff,transparent 34%),radial-gradient(circle at 78% 85%,#d8fff9,transparent 34%),#f5f7fb}.login-card{width:360px;background:#fff;border:1px solid #eceef2;border-radius:18px;padding:32px;box-shadow:0 22px 60px rgba(30,41,59,.10)}.brand-mark,.rail-logo{display:grid;place-items:center;background:#27292d;color:#fff;font-weight:800}.brand-mark{width:44px;height:44px;border-radius:13px}.login-card h1{margin:18px 0 4px;font-size:22px}.login-card p{margin:0 0 24px;color:#8a93a0}.login-card label{display:block;font-size:12px;color:#697281;margin-top:13px}.login-card input{margin-top:6px;width:100%;height:42px;border:1px solid #dfe3e8;border-radius:10px;padding:0 12px;outline:none}.login-card input:focus{border-color:#292d33;box-shadow:0 0 0 3px rgba(0,0,0,.06)}.login-card button{margin-top:20px;width:100%;height:42px;border:0;border-radius:10px;background:#27292d;color:#fff;font-weight:700;cursor:pointer}.form-error{font-size:12px;color:#c53b3b;margin-top:10px}
.app{height:100vh;display:grid;grid-template-columns:88px 320px minmax(480px,1fr) 330px;background:#fff}.rail{display:flex;flex-direction:column;align-items:center;padding:18px 0;border-right:1px solid #eceef1;background:#202226}.rail-logo{width:46px;height:46px;border-radius:10px;background:#fff;color:#202226;margin-bottom:22px;font-size:18px}.rail-btn{width:50px;height:50px;border:0;border-radius:10px;background:transparent;color:#abb0b8;cursor:pointer;margin:6px;font-size:21px;line-height:1}.rail-btn.active,.rail-btn:hover{background:#33363b;color:#fff}.rail-spacer{flex:1}.inbox{border-right:1px solid #eceef1;min-width:0;display:flex;flex-direction:column}.panel-head{height:70px;padding:0 16px;display:flex;align-items:center;justify-content:space-between;border-bottom:1px solid #eceef1}.panel-head strong{display:block;font-size:18px}.panel-head small{display:block;color:#9aa1aa;font-size:11px;margin-top:2px}.panel-head button{border:0;background:#f1f3f5;border-radius:8px;width:32px;height:32px;cursor:pointer}.search-wrap{padding:12px 12px 7px}.search-wrap input{width:100%;height:38px;border:1px solid #e2e5e9;border-radius:10px;padding:0 12px;outline:none}.tabs{display:flex;gap:4px;padding:0 12px 9px}.tab{border:0;background:transparent;padding:7px 10px;border-radius:8px;color:#7c8490;cursor:pointer;font-size:12px}.tab.active{background:#eceff2;color:#23272d;font-weight:700}.conversation-list{overflow:auto}.conversation{padding:13px 14px;display:grid;grid-template-columns:40px 1fr auto;gap:10px;border-top:1px solid #f0f1f3;cursor:pointer}.conversation:hover,.conversation.active{background:#f5f6f8}.conv-avatar{width:40px;height:40px;border-radius:50%;display:grid;place-items:center;background:#20243f;color:#fff;font-weight:800}.conv-main{min-width:0}.conv-top{display:flex;justify-content:space-between;gap:8px}.conv-name{font-size:13px;font-weight:700;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.conv-time{font-size:10px;color:#9ba3ad;white-space:nowrap}.conv-preview{margin-top:4px;font-size:12px;color:#858d98;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.unread{min-width:18px;height:18px;padding:0 5px;border-radius:99px;background:#222;color:#fff;display:grid;place-items:center;font-size:10px;margin-top:1px}.chat-panel{min-width:0;background:#fff}.empty-state{height:100%;display:grid;place-content:center;text-align:center;color:#98a0aa}.empty-icon{font-size:38px}.empty-state h2{color:#34383e;margin:12px 0 3px}.empty-state p{margin:0}.chat-view{height:100%;display:flex;flex-direction:column}.chat-head{height:70px;border-bottom:1px solid #eceef1;padding:0 18px;display:flex;align-items:center;justify-content:space-between}.chat-head strong{display:block}.chat-head small{display:block;color:#54a46b;font-size:11px;margin-top:2px}.head-actions button{border:1px solid #e0e3e7;background:#fff;border-radius:9px;height:34px;padding:0 12px;cursor:pointer}.admin-messages{flex:1;overflow:auto;padding:20px 22px;background:#fbfbfc}.admin-msg{display:flex;margin-bottom:12px}.admin-msg.visitor{justify-content:flex-start}.admin-msg.agent{justify-content:flex-end}.admin-bubble{max-width:68%;padding:10px 12px;border-radius:12px;background:#eef1f4;font-size:13px;line-height:1.45}.admin-msg.agent .admin-bubble{background:#27292d;color:#fff}.admin-time{font-size:9px;opacity:.5;margin-top:5px}.admin-image{display:block;max-width:280px;max-height:280px;border-radius:8px}.admin-file{color:inherit}.admin-composer{margin:0 18px 16px;border:1px solid #dfe3e8;border-radius:13px;padding:10px 12px;box-shadow:0 4px 20px rgba(15,23,42,.04)}.admin-composer textarea{width:100%;min-height:48px;max-height:120px;resize:none;border:0;outline:none;background:transparent}.compose-bar{display:flex;justify-content:space-between;align-items:center}.clip{cursor:pointer}.compose-bar button{border:0;background:#27292d;color:#fff;border-radius:8px;height:32px;padding:0 17px;cursor:pointer}.visitor-panel{border-left:1px solid #eceef1;background:#fafbfc;overflow:auto}.profile-empty{padding:25px;color:#9ba2ab;font-size:12px}.profile{padding:22px}.profile-avatar{width:54px;height:54px;border-radius:50%;display:grid;place-items:center;background:#20243f;color:#fff;font-size:18px;font-weight:800}.profile h3{margin:12px 0 3px}.profile .email{font-size:12px;color:#858d98}.detail{margin-top:24px}.detail-row{border-top:1px solid #e9ecf0;padding:11px 0}.detail-row label{display:block;font-size:10px;color:#9ba3ad;text-transform:uppercase}.detail-row div{font-size:12px;margin-top:3px;word-break:break-word}.status-chip{display:inline-block;padding:4px 8px;border-radius:999px;background:#e7f7ec;color:#4b8c5c;font-size:11px}
.app{grid-template-columns:116px 320px minmax(480px,1fr) 330px}.rail{padding:18px 12px}.rail-logo{width:50px;height:50px}.rail-btn{width:92px;height:64px;margin:4px 0;display:flex;flex-direction:column;align-items:center;justify-content:center;gap:6px;font-size:12px}.rail-btn svg{width:22px;height:22px;stroke-width:1.9;flex:none}.rail-btn span{font-size:12px;font-weight:600;letter-spacing:0}
@media(max-width:1200px){.app{grid-template-columns:96px 280px minmax(360px,1fr)}.visitor-panel{display:none}.rail{padding:16px 10px}.rail-logo{width:46px;height:46px}.rail-btn{width:76px;height:60px;font-size:12px}}
@media(max-width:760px){.app{grid-template-columns:1fr}.rail,.visitor-panel{display:none}.inbox{position:absolute;inset:0;z-index:2;background:#fff}.inbox.mobile-hidden{display:none}.chat-panel{height:100vh}.chat-head{padding-left:12px}.chat-head:before{content:'‹';font-size:30px;margin-right:8px;cursor:pointer}.admin-msg .admin-bubble{max-width:84%}}

.panel-actions{display:flex;gap:6px}
.mobile-settings-btn{display:none}
.app.settings-open{grid-template-columns:116px minmax(0,1fr)}
.settings-view{grid-column:2/-1;min-width:0;height:100vh;background:#fff;overflow:auto}
.settings-head{height:70px;padding:0 28px;border-bottom:1px solid #eceef1;display:flex;align-items:center;gap:12px}
.settings-head h1{font-size:18px;margin:0}
.settings-head p{font-size:11px;color:#9aa1aa;margin:2px 0 0}
.settings-back{display:none;border:0;background:transparent;font-size:30px;line-height:1;cursor:pointer}
.settings-body{display:grid;grid-template-columns:minmax(0,1fr) 360px;min-height:calc(100vh - 70px);width:100%;margin:0}
.settings-main{min-width:0;padding:40px clamp(32px,3vw,72px);border-right:1px solid #eceef1}
.settings-section-head{display:flex;align-items:center;justify-content:space-between;gap:20px;margin-bottom:24px}
.settings-section-head h2,.site-summary h2{font-size:17px;margin:0}
.copy-btn{height:36px;border:0;border-radius:8px;padding:0 16px;background:#27292d;color:#fff;font-weight:700;cursor:pointer}
.settings-fields{display:grid;grid-template-columns:1fr 1fr;gap:18px;margin-bottom:22px}
.settings-fields label,.settings-fields fieldset{display:block;margin:0;border:0;padding:0;font-size:12px;color:#697281}
.settings-fields select,.settings-fields input{display:block;width:100%;height:44px;margin-top:7px;padding:0 12px;border:1px solid #dfe3e8;border-radius:8px;background:#fff;outline:none}
.settings-fields select:focus,.settings-fields input:focus{border-color:#292d33;box-shadow:0 0 0 3px rgba(0,0,0,.06)}
.settings-fields fieldset{grid-column:1/-1}
.position-control{display:grid;grid-template-columns:1fr 1fr;width:220px;margin-top:7px;padding:3px;border:1px solid #dfe3e8;border-radius:8px;background:#f4f5f7}
.position-btn{height:34px;border:0;border-radius:6px;background:transparent;color:#727b87;cursor:pointer}
.position-btn.active{background:#fff;color:#222;font-weight:700;box-shadow:0 1px 4px rgba(15,23,42,.1)}
.position-btn:disabled{cursor:not-allowed;opacity:.55}
.copy-status{height:24px;padding-top:8px;color:#4b8c5c;font-size:12px}
.keyword-settings{margin-top:12px;padding-top:30px;border-top:1px solid #eceef1}
.keyword-head{margin-bottom:18px}
.keyword-reply-fields{min-width:0;margin:0;padding:0;border:0}
.keyword-field-grid{display:grid;grid-template-columns:minmax(0,1fr) 220px;gap:14px 18px}
.keyword-field-grid label{min-width:0;font-size:12px;color:#697281}
.keyword-field-grid .field-wide{grid-column:1/-1}
.keyword-field-grid input,.keyword-field-grid select,.keyword-field-grid textarea{display:block;width:100%;margin-top:7px;padding:0 12px;border:1px solid #dfe3e8;border-radius:8px;background:#fff;outline:none}
.keyword-field-grid input,.keyword-field-grid select{height:44px}
.keyword-field-grid textarea{min-height:92px;padding-top:11px;padding-bottom:11px;resize:vertical;line-height:1.5}
.keyword-field-grid input:focus,.keyword-field-grid select:focus,.keyword-field-grid textarea:focus{border-color:#292d33;box-shadow:0 0 0 3px rgba(0,0,0,.06)}
.keyword-form-actions{display:flex;align-items:center;justify-content:space-between;gap:16px;margin-top:14px}
.keyword-form-actions>div{display:flex;gap:8px}
.keyword-enabled{display:inline-flex;align-items:center;gap:7px;color:#4f5864;font-size:12px;cursor:pointer}
.keyword-enabled input{width:16px;height:16px;margin:0;accent-color:#27292d}
.keyword-reply-list{margin-top:18px}
.keyword-reply-row{display:grid;grid-template-columns:minmax(170px,.36fr) minmax(0,1fr) auto;gap:20px;align-items:center;padding:16px 0;border-top:1px solid #eceef1}
.keyword-rule-name{min-width:0;display:flex;align-items:center;gap:9px}
.keyword-rule-name strong{font-size:13px;line-height:1.4;overflow-wrap:anywhere}
.keyword-match-type{flex:none;padding:4px 7px;border-radius:6px;background:#eceff2;color:#68717c;font-size:10px;font-weight:700}
.keyword-reply-row p{margin:0;color:#555f6c;font-size:13px;line-height:1.55;white-space:pre-wrap;overflow-wrap:anywhere}
.keyword-reply-row.disabled .keyword-rule-name,.keyword-reply-row.disabled p{opacity:.5}
.keyword-rule-actions{display:flex;align-items:center;gap:6px}
.keyword-rule-actions .secondary-btn,.keyword-rule-actions .danger-link{height:36px;padding:0 11px}
.keyword-empty{padding:20px 0;border-top:1px solid #eceef1;color:#929aa5;font-size:12px}
.keyword-reply-fields:disabled{opacity:.55}
.site-summary{padding:40px 32px;background:#fafbfc}
.site-summary dl{margin:22px 0 0}
.site-summary dl div{padding:13px 0;border-top:1px solid #e9ecf0}
.site-summary dt{font-size:11px;color:#9ba3ad;text-transform:uppercase}
.site-summary dd{margin:5px 0 0;font-size:13px;line-height:1.5;word-break:break-word}
.telegram-settings,.crisp-settings{margin-top:30px;padding-top:30px;border-top:1px solid #eceef1}
.telegram-head{margin-bottom:18px}
.crisp-head{margin-bottom:18px}
.integration-status{flex:none;padding:5px 8px;border-radius:6px;background:#eceff2;color:#68717c;font-size:11px;font-weight:700}
.integration-status.ready{background:#e7f7ec;color:#39784b}
.integration-status.warning{background:#fff4df;color:#916119}
.integration-fields{display:grid;grid-template-columns:1fr 1fr;gap:14px 18px}
.integration-fields label{min-width:0;font-size:12px;color:#697281}
.integration-fields .field-wide{grid-column:1/-1}
.integration-fields input{display:block;width:100%;height:44px;margin-top:7px;padding:0 12px;border:1px solid #dfe3e8;border-radius:8px;outline:none}
.integration-fields input:focus{border-color:#292d33;box-shadow:0 0 0 3px rgba(0,0,0,.06)}
.crisp-fields{display:grid;grid-template-columns:1fr 1fr;gap:14px 18px;margin:0;padding:0;border:0}
.crisp-fields label,.crisp-secret-field>label{min-width:0;font-size:12px;color:#697281}
.crisp-fields .field-wide{grid-column:1/-1}
.crisp-fields>label>input,.crisp-secret-field input,.crisp-webhook-field input{display:block;width:100%;height:44px;margin-top:7px;padding:0 12px;border:1px solid #dfe3e8;border-radius:8px;background:#fff;outline:none}
.crisp-fields>label>input:focus,.crisp-secret-field input:focus,.crisp-webhook-field input:focus{border-color:#292d33;box-shadow:0 0 0 3px rgba(0,0,0,.06)}
.crisp-secret-field{min-width:0}
.secret-input{position:relative}
.secret-input input{padding-right:46px}
.secret-toggle{position:absolute;top:11px;right:4px;width:36px;height:36px;padding:0;border:0;border-radius:6px;background:transparent;color:#697281;display:grid;place-items:center;cursor:pointer}
.secret-toggle:hover{background:#f0f2f4;color:#27292d}
.secret-toggle:focus-visible{outline:2px solid #27292d;outline-offset:1px}
.secret-toggle svg{width:18px;height:18px}
.crisp-enabled{display:flex;align-items:center;gap:9px;color:#333b45!important;font-size:13px!important;font-weight:700;cursor:pointer}
.crisp-enabled input{width:17px!important;height:17px!important;margin:0!important;padding:0!important;accent-color:#27292d}
.crisp-webhook-field{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:8px;align-items:end}
.crisp-webhook-field .secondary-btn{height:44px}
.crisp-fields:disabled{opacity:.55}
.integration-actions{display:flex;align-items:center;gap:8px;margin-top:14px;flex-wrap:wrap}
.integration-actions .copy-btn,.integration-actions .secondary-btn{height:40px}
.integration-actions button:disabled{cursor:not-allowed;opacity:.45}
.danger-link{height:40px;border:0;background:transparent;color:#b24444;cursor:pointer;padding:0 8px;font-weight:700}
.danger-link:disabled{cursor:not-allowed;color:#b7bdc5}
.telegram-site-head{display:flex;align-items:baseline;justify-content:space-between;gap:12px;margin:26px 0 12px;padding-top:22px;border-top:1px solid #eceef1}
.telegram-site-head h3{margin:0;font-size:13px}
.telegram-site-head span{color:#929aa5;font-size:10px;text-align:right}
.telegram-fields{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:12px;align-items:end}
.telegram-fields label{min-width:0;font-size:12px;color:#697281}
.telegram-fields input{display:block;width:100%;height:44px;margin-top:7px;padding:0 12px;border:1px solid #dfe3e8;border-radius:8px;outline:none}
.telegram-fields input:focus{border-color:#292d33;box-shadow:0 0 0 3px rgba(0,0,0,.06)}
.telegram-actions{display:flex;gap:8px}
.secondary-btn{height:36px;border:1px solid #dfe3e8;border-radius:8px;padding:0 14px;background:#fff;color:#27292d;font-weight:700;cursor:pointer}
.telegram-actions .copy-btn,.telegram-actions .secondary-btn{height:42px;white-space:nowrap}
.telegram-actions button:disabled,.telegram-fields input:disabled{cursor:not-allowed;opacity:.45}
.webhook-url{min-height:20px;margin-top:10px;color:#858d98;font:11px/1.5 ui-monospace,SFMono-Regular,Menlo,Consolas,monospace;overflow-wrap:anywhere}
.attachment-caption{margin-top:7px;white-space:pre-wrap}
.detail-row div{white-space:pre-wrap}
.identity-status{margin:10px 0 0 6px;background:#eceff2;color:#68717c}
.identity-status.verified{background:#e7f7ec;color:#39784b}
@media(max-width:1200px) and (min-width:761px){.app.settings-open{grid-template-columns:96px minmax(0,1fr)}.settings-body{grid-template-columns:minmax(0,1fr) 320px}.settings-main{padding:34px 32px}.site-summary{padding:34px 24px}}
@media(max-width:900px) and (min-width:761px){.settings-body{display:block}.settings-main{border-right:0}.site-summary{border-top:1px solid #eceef1}}
@media(max-width:760px){.mobile-settings-btn{display:block}.app.settings-open{grid-template-columns:1fr}.settings-view{grid-column:1;height:100vh}.settings-head{padding:0 16px}.settings-back{display:block}.settings-body{display:block}.settings-main{padding:24px 18px;border-right:0}.settings-fields{grid-template-columns:1fr}.settings-fields fieldset{grid-column:auto}.position-control{width:100%}.site-summary{padding:24px 18px;border-top:1px solid #eceef1}}
@media(max-width:760px){.integration-fields{grid-template-columns:1fr}.integration-fields .field-wide{grid-column:auto}.integration-actions{display:grid;grid-template-columns:1fr 1fr}.integration-actions .copy-btn{grid-column:1/-1}.integration-actions button{width:100%;padding:0 8px}.telegram-site-head{align-items:flex-start}.telegram-fields{grid-template-columns:1fr}.telegram-actions{display:grid;grid-template-columns:1fr 1fr}.telegram-actions button{width:100%;padding:0 8px}}
@media(max-width:760px){.crisp-fields{grid-template-columns:1fr}.crisp-fields .field-wide{grid-column:auto}.crisp-webhook-field{grid-template-columns:minmax(0,1fr) 64px}}
@media(max-width:760px){.keyword-field-grid,.keyword-reply-row{grid-template-columns:1fr}.keyword-field-grid .field-wide{grid-column:auto}.keyword-reply-row{gap:10px}.keyword-rule-actions{justify-content:flex-start}.keyword-form-actions{align-items:flex-start}.keyword-form-actions>div{flex-wrap:wrap;justify-content:flex-end}}

.conversation-empty{padding:32px 16px;color:#9ba3ad;text-align:center;font-size:12px}
.conversation-group-title{height:34px;padding:0 14px;display:flex;align-items:center;justify-content:space-between;gap:8px;background:#f7f8fa;border-top:1px solid #eceef1;border-bottom:1px solid #eceef1;color:#5f6874;font-size:11px;font-weight:700}
.conversation-group-title span{min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.conversation-group-title small{min-width:18px;height:18px;padding:0 5px;border-radius:9px;background:#e5e8ec;display:grid;place-items:center;color:#697281;font-size:10px}
.conversation-group .conversation:first-of-type{border-top:0}
.add-site-form{margin:0 0 30px;padding:0 0 30px;border-bottom:1px solid #eceef1}
.add-site-form h2{font-size:17px;margin:0 0 18px}
.add-site-row{display:grid;grid-template-columns:minmax(0,1fr) 88px;gap:10px;align-items:end}
.add-site-row label{display:block;font-size:12px;color:#697281}
.add-site-row input{display:block;width:100%;height:44px;margin-top:7px;padding:0 12px;border:1px solid #dfe3e8;border-radius:8px;outline:none}
.add-site-row input:focus{border-color:#292d33;box-shadow:0 0 0 3px rgba(0,0,0,.06)}
.add-site-row button{height:44px;border:0;border-radius:8px;background:#27292d;color:#fff;font-weight:700;cursor:pointer}
.add-site-row button:disabled,.copy-btn:disabled{cursor:not-allowed;opacity:.45}
.site-form-status{height:22px;padding-top:7px;color:#4b8c5c;font-size:12px}
@media(max-width:760px){.add-site-row{grid-template-columns:minmax(0,1fr) 76px}.conversation-group-title{position:sticky;top:0;z-index:1}}